Building on E-Business Experience
The materialization of e-business has been the means for IT solutions designed
to facilitate the on-line market place.
Study the lessons of e-business and use Internet technology throughout your
organization, to give customers reliable service.
Learning from E-Commerce
E-commerce has shown organizations the digital future. It has opened up a vision
of an instant, global means of sharing information and has decisively confirmed
that the customer must be
the focus of e-business.
Customers have demonstrated through their use of e-commerce that they judge
organizations on the complete experience. They expect businesses to repeatedly
improve price, and to supply,
fast accurate, tailored, and convenient service.
The Internet has seen the development of real-time systems in direct
interactions with the customer, which deliver tremendous customer value. These
systems are now necessary tools in managing the
customer experience, whatever the channel used to interact with your
organization.
Make sure your organization has efficient on-line customer and product
databases, which should be frequently updated.